The Thulaim Oud Store welcomes you, values your trust, and reaffirms its full commitment to protecting your privacy and rights as users. In this regard, Thulaim Oud adopts a clear privacy policy to ensure information confidentiality and handle your personal data in accordance with the best security and legal practices. Below are the details of our approved privacy and confidentiality policy:
First: Data We Collect and Store in Our Database
User Personal Information, including: name, age, email address, and national ID number.
User Login Credentials, such as: username, password, email address, and account recovery questions and answers.
The platform may require the use of certain cookies for technical purposes aimed at enhancing the user experience and facilitating interaction with the store.
Second: Information Sharing with Other Parties
We are committed to maintaining the confidentiality of user data and will not share it with any external party, except for the purpose of improving service quality and enhancing user experience.
As a general rule, only the specialized team at Thulaim Oud has access to this information, and it will not be published or shared with any third party without legal justification.
In the event of suspected illegal activity by a user, the store reserves the right to take appropriate legal action, including notifying the relevant authorities after consulting the store’s legal advisor.
Third: Security and Confidentiality of Information in the Store
We are committed to protecting user information according to the highest security standards and implementing necessary technical measures to secure stored data.
Data is stored on servers protected by advanced electronic security systems to ensure maximum protection.
Despite our efforts to secure information, the internet environment is not 100% secure. Therefore, we advise users not to share their sensitive data with untrusted parties and to maintain the confidentiality of their personal information and passwords.
Fourth: Dealing with Third Parties
This policy outlines how information is handled when third parties are involved in the service relationship, such as marketers, technical service providers, or any other relevant entities providing services through the store.
Fifth: Rules and Terms for Using the Store
All mutual obligations between Thulaim Oud and its users, as well as rights associated with the contractual relationship between both parties, are subject to this policy, which is considered an integral part of the agreement between the user and the store. This policy is designed to ensure transparency, credibility, and strengthen mutual trust.
Sixth: The Store’s Right to Cancel Orders
Thulaim Oud reserves the right to cancel an order and refund the full amount paid by the customer in the following cases:
1- The requested product is unavailable.
2- A technical issue prevents the completion of the purchase process.